JOHANNESBURG – First National Bank account holders were angered on Sunday when they were unable to withdraw or send cash from ATMs or online.
The FNB account inquiries department said on Monday the bank was updating its services, which required account holders to submit updated proof of addresses and identification numbers.
FNB said account holders had been given a month’s notice, via e-mail and SMS, of this process. Those who did not submit their updated details would find their accounts on hold temporarily, until the issue was rectified.
— Ndumiso Lindi (@roosta27) August 14, 2016
NedBank also said this process had been conducted with its account holders in July 2016.
@Dipakana My apologies. Which ATMs seem to be out of order? Which error do you get?
— RbJacobs (@Rbjacobs) August 15, 2016
— Dennis Ritter (@dennisjritter) August 14, 2016
— Naz Seegers (@naz_seegers) August 14, 2016
— Karusha Naidoo (@KawaiKaru) August 14, 2016