Banks freeze accounts over out-of-date customer details

First National Bank says it is freezing the accounts of clients who fail to update their personal details.


JOHANNESBURG – First National Bank account holders were angered on Sunday when they were unable to withdraw or send cash from ATMs or online.

The FNB account inquiries department said on Monday the bank was updating its services, which required account holders to submit updated proof of addresses and identification numbers.

FNB said account holders had been given a month’s notice, via e-mail and SMS, of this process. Those who did not submit their updated details would find their accounts on hold temporarily, until the issue was rectified.

NedBank also said this process had been conducted with its account holders in July 2016.